Glass Technician




Automotive Repair and Maintenance


49-3021 Automotive Body and Related Repairers


Full Time, 40



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The Glass Technician is responsible for removing and installing, replacing and repairing glass at the repair shops, customer’s residence or place of employment correctly and safely. They must have a valid driver’s license with a clean driving record. They must maintain a positive attitude and cooperate with fellow employees, vendors, customers and insurance adjustors.

  • Answer job order requests via email, phone and text
  • Ability to upsell
  • Phone etiquette
  • Ability to multitask
  • Basic understanding of glass software, internet, Outlook and Excel
  • Understanding NAGS (National Auto Glass Specifications) terms and abbreviations as used in NAGS catalogs and calculators
  • Entering and maintaining new accounts
  • Working with glass suppliers/dealerships purchasing glass while maintaining the G/P
  • Working directly with Glass Manager/customers scheduling jobs per technician
  • Maintain job folders
  • Generating invoices and accounts receivables
  • Work with Accounting to reconcile monthly invoices
  • Working directly with insurance companies accepting and requesting assignments; handling EDI’s
  • Handling any warranty issues, reschedules and paperwork for returns
  • Work directly with Calibration Division for scheduling calibrations for glass
  • Collecting deductibles

1-3 years of glass experience is a plus


We are looking for great people who are task oriented, supportive team players who are charismatic and persuasive individuals. Someone who is accurate, time sensitive and structured; yet be challenged to think quickly, thoroughly and thoughtfully when helping our customers.


We have wonderful benefits that include the standard stuff:

  • PTO (Paid Time Off) that you earn based on hours worked each pay period.
  • Eight (8) paid holidays
  • Health coverage
  • Vision coverage
  • Dental coverage (including orthodontic option)
  • 401k retirement savings plan
  • Long-term disability coverage
  • Life insurance coverage
  • Award-winning Health Plan:
    • “America’s Top 50 Health Plans,” Health Rosetta Institute, 2023
    • “Health Plan Hero,” Patients Rising, 2022




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