Frequently Asked Questions

Question 1

What is the cost of my repair and how long will it take?

Accepted Answer

Cost and time estimates depend on the extent of the damage. We will provide a completion date and total cost after disassembly.

Question 2

Do I need more than one estimate?

Accepted Answer

There is no need for you to get more than one estimate, regardless of where your insurance may refer you. You have the right to have your vehicle repaired at the facility of your choice.

Question 3

Do you work with insurance companies?

Accepted Answer

Yes, we work with all insurance companies. Our repair experts will manage all communications and keep the insurance company updated on the status of your repair.

Question 4

How should I care for my car after a repair?

Accepted Answer

You can hand wash or use touchless washes immediately. We suggest not using touch washes or waxes for 90 days. Clean off any sap, bird droppings or other contaminants immediately, as they can stain uncured paint if left on your vehicle for a prolonged period of time.

Question 5

What is a supplement?

Accepted Answer

It is common to find additional damage after your vehicle is disassembled. The supplement is the additional cost and repair time added from the additional damages identified.

Question 6

Can I have my car repaired wherever I want?

Accepted Answer

Yes! It's your right to choose a repair shop. Having trouble deciding? Your insurance company can also recommend one.