I am taking this time to send you a personal message concerning my recent service experience with Schaefer Auto Body, more specifically, Mr. Tyler Beavers. In our current world of electronic communication, minimal conversation and hurried customer care, it is MOST rewarding to have had the exceptional service, personal care and consummate professionalism displayed throughout my dealings with Schaefer Auto Body and Mr. Beavers.
Given all of the unfortunate details surrounding my situation, as it related to my motor vehicle accident, Mr. Beavers took the time to speak not only with me directly, but several other individuals involved in this process that were not at all easy to deal with. I realize that much of this may have been part of his job duties/description, however the manner in which he dealt with these issues speaks volumes to his commitment to customer service. Again, in today’s society that level of care is truly appreciated.
Kudos to you and your entire staff at Schaefer Auto Body, including Ms. Dani Wishnask and the call center operators, for outstanding customer service, care and comittment! (Not to mention, my vehicle looks and drives like it did when I originally purchased it and it was SUPER CLEAN when I picked it up!)
An extremely satisfied customer,
P.S. I am an employee of Maplewood Richmond Heights Elementary School and have strong ties to this community. I will make it a point to pass this information on to those I am in contact with, both in and outside of the area.