I want to let you know about the excellent customer service I was given when I brought my car in for some body work last week. My 2015 Camry had just under 7,000 miles on it when I came upon a large boulder in the middle of Highway 141. I couldn’t get around it as there was a car in the next lane. I had to run right into it. The car was drivable, so I took it to your Fenton location on the off chance I might be able to get an estimate. The lady who does the estimates had left for the day, but another lady said she wanted to come out and just take a look. There was a piece of splash guard hanging down in front that was about to fall off. She asked one of the techs to come out and take a look to make sure the car was safe to drive. He ended up pulling it into the garage and working on it for a few minutes. Before I’d even committed to using Schaefer, two employees were concerned enough about my safety to check the car over. The next morning I called and cancelled my appointment for an estimate and set up a day to drop off the car. I already knew I didn’t want to go anywhere else. The office called me every couple of days to let me know how it was going. (I wish I could remember the lady’s name who I was dealing with) When the car was ready to pick up, I was having trouble figuring out a way to get there before the shop closed. They offered to deliver it to my office! When they arrived with the car, it looked beautiful. The young man who delivered the car was very polite and courteous. They did a great job on the repairs and it was cleaner than when I drove it off the lot at the dealership.
The service I received goes above and beyond what is expected. Schaefer showed concern for my safety, was sympathetic to how upsetting it was to damage my new car, and did a fantastic job on the repairs.