Now Hiring: Glass Coordinator

Details

  • Location: Saint Louis, MO
  • Industry: Automotive Repair and Maintenance
  • Category: 49-3021 Automotive Body and Related Repairers
  • Hours: Full-time, 40
  • Salary: $Inquire

Description

The Glass Coordinator position involves a great deal of contact with the public.  The individual must be friendly, pleasant, accommodating, cheerful, well-groomed, helpful and get along well with people.  As a Glass Coordinator, the main priority is to insure that each customer or opportunity that we come in contact with is catered to in such a fashion that every need or desire that they may have is satisfied to the best of our ability.  This individual must maintain a positive attitude and cooperate with fellow employees, vendors, customers and insurance companies.  They must also practice our core values in all that they do: Honesty and Integrity, Teamwork and Profit Focus.

Responsibilities

·       Answer job order requests via email, phone and text

·       Ability to upsell

·       Phone etiquette

·       Ability to multitask

·       Basic understanding of glass software, internet, Outlook and Excel

·       Understanding NAGS (National Auto Glass Specifications) terms and abbreviations as used in NAGS catalogs and calculators

·       Entering and maintaining new accounts

·       Working with glass suppliers/dealerships purchasing glass while maintaining the G/P

·       Working directly with Glass Manager/customers scheduling jobs per technician

·       Maintain job folders

·       Generating invoices and accounts receivables

·       Work with Accounting to reconcile monthly invoices

·       Working directly with insurance companies accepting and requesting assignments; handling EDI’s

·       Handling any warranty issues, reschedules and paperwork for returns

·       Work directly with Calibration Division for scheduling calibrations for glass

·       Collecting deductibles

Experience Requirements

1-3 years of glass experience is a plus

Desired Skills

We are looking for great people who are task oriented, supportive team players who are charismatic and persuasive individuals. Someone who is accurate, time sensitive and structured; yet be challenged to think quickly, thoroughly and thoughtfully when helping our customers.

Benefits

Top Notch Benefits Package:

  • Health, Dental and Vision Insurance
  • 401(k) with company match up to 5% of weekly gross – employee up to IRS max.
  • Vacation
  • Holidays
  • Life Insurance
  • Long Term Disability
  • Wellness Program (gym reimbursement up to $250/yr.)